Updates
Latest Message
March 15 message:
On Jan. 19, Clackamas Community College was the victim of a cybersecurity incident. We understand this incident caused significant disruption and frustration, and we appreciate your ongoing patience and cooperation as we investigated. As we are now completing the investigation, we want to share more information about the incident, as well as an update on our response.
What happened
On Jan. 19, CCC detected irregular activity on a small number of computer systems and quickly determined that an unauthorized third party gained access to the college’s internal network and encrypted some files. We immediately activated our incident response plan, which included isolating our network, moving systems offline, and disabling all user access. These actions largely prevented the spread of malicious activity. We also launched an investigation in consultation with federal law enforcement and outside experts specializing in cybersecurity incidents. We systematically brought each of our systems back online after they were investigated and were advised it was safe.
Personal information update
During the investigation, the college worked to determine if there was unauthorized access to personal information. While we understand the concerns and anxiety this situation has caused, we needed to complete a thorough investigation before being able to share the likely impacts and potential risks. We found some files from our data server were copied from the network during the incident. An exhaustive check of this material found files with limited student data mostly from the years 2013 to 2018. Please note, that none of the files that were accessed contained any banking, credit card, or any other financial payment data.
We are continuing our review and will notify those individuals directly if their personal information is involved in this incident. For ongoing protection tips and information, visit the www.ccc-updates.com FAQ page.
Impacts
During our investigation, we were informed that federal and international law enforcement disrupted the operations of the criminal group responsible for the incident at CCC before any files were publicly released, and the college was not financially impacted by the ransomware attack. Based on this information, our experts advise there is a much smaller likelihood of any identity data being publicly shared by criminal actors compared to similar cyberattacks. At this time, beyond the list of identified individuals, we believe there is no ongoing threat to our students or employees, or their information, as a result of this incident.
We value the trust you place in CCC to protect your privacy. We take our responsibility to safeguard your personal information seriously and apologize for the inconvenience, concern, and frustration this incident has caused.
Past messages
Feb. 12 message
During the investigation, the college worked to determine if there was unauthorized access to personal information. An exhaustive check found files with limited student data mostly from the years 2013 to 2018. We are continuing our review and will notify those individuals directly if their personal information is involved in this incident. Please see the FAQs page for more information.
Jan. 29 message
URGENT FINANCIAL AID UPDATE:
As CCC continues to resolve impacts related to the cybersecurity incident, we are making progress in disbursing winter term financial aid. This afternoon, students who are scheduled to receive refunds were sent an email to their contact information on file. We anticipate refunds will be completed within the next 5-7 days. You will receive an email update once we are able to determine when the refunds will be sent out.
For those who submitted student resource requests, staff are following up with individuals in the order in which they were received. The college continues to work on identifying other resources that may be available for students in need. Students can email studentresources@clackamas.edu with questions.
As part of our response to the Jan. 19 cybersecurity incident, we are asking all CCC students to reset their college passwords. This afternoon (Jan. 29) you will be asked to change your password the next time you log into services like CCC email and Moodle.
If you are already logged in when the reset occurs, it should not interrupt your current session. However, at your earliest convenience, we ask that you sign out of your CCC email or Moodle and sign back in to receive the password reset prompt. It could take up to 60 minutes for the prompt to appear, if you are not asked for a new password, try again later.
Need more help?
If you are off campus:
If you know your login username and password and/or CCC student ID number, and are having trouble resetting your password, contact ITS at 503-594-3500.
If you do not know your username and password and/or CCC student ID number, and you are having trouble resetting your password, first contact 503-594-6074 or registration@clackamas.edu. Registration will give you the information you need, and then transfer you to ITS (503-594-3500) to get your password changed.
If you are on the Oregon City campus and need help, go to Wacheno Welcome Center and check with the Welcome Desk. They will direct you to the appropriate location in Wacheno for help. If you are on the Wilsonville or Harmony campus then use the off-campus directions listed above.
EN ESPAÑOL
Como parte de nuestra respuesta al incidente de ciberseguridad del 19 de enero, pedimos a todos los estudiantes de CCC que cambien sus contraseñas para tener acceso al sitio web de la universidad. Esta tarde (29 de enero) tendrá que cambiar su contraseña para que la próxima vez que use uno de los servicios como el correo electrónico de CCC y Moodle pueda tener acceso.
Si ya ha ingresado a uno de los servicios, cuando cambie la contraseña, no interrumpirá su sesión actual. Pero le pedimos, lo más antes posible, que temine su actividad ya sea en su correo electrónico de CCC o en Moodle y vuelva a iniciar otra sesión para que reciba el aviso con las instrucciones para cambiar la contraseña. El aviso puede que tarde hasta 60 minutos en aparecer. Si no se le requiere una nueva contraseña, vuelva a intentarlo más tarde.
Aquí abajo encontrará las intrucciones paso a paso y los nuevos requisitos para crear una contraseña:
¿Necesita más ayuda?
Si está fuera del campo universitario:
Si sabe su nombre de usuario y contraseña para acceder a los servicios de la universidad, y/o su número de identificación de estudiante de CCC y tiene problemas para cambiar su contraseña, comuníquese con ITS llamando al 503-594-3500.
Si no sabe su nombre de usuario y contraseña y/o número de identificación de estudiante de CCC, y tiene problemas para cambiar su contraseña, primero llame al 503-594-6074 o a Registration@clackamas.edu. El departamento de matriculación le dará la información que necesita y luego le transferirá la llamada a ITS (503-594-3500) para cambiar su contraseña.
Si se encuentra en el campo de Oregon City y necesita ayuda, vaya al Centro de Bienvenida Wacheno y consulte con el mostrador de bienvenida done le indicarán al lugar apropiado en Wacheno para obtener ayuda. Si se encuentra en el campo de Wilsonville o Harmony, entonces use las intrucciones paso a paso y los nuevos requisitos para crear una contraseña presionando este enlace.
Jan. 26 message
URGENT FINANCIAL AID UPDATE:
As CCC continues to resolve impacts related to the cybersecurity incident, we are making progress in disbursing winter term financial aid. This afternoon, students who are scheduled to receive refunds were sent an email to their contact information on file. We anticipate refunds will be completed within the next 5-7 days. You will receive an email update once we are able to determine when the refunds will be sent out.
For those who submitted student resource requests, staff are following up with individuals in the order in which they were received. The college continues to work on identifying other resources that may be available for students in need. Students can email studentresources@clackamas.edu with questions.
Jan. 25 message
Financial Aid Distribution Update: Unfortunately, Clackamas Community College is unable to distribute financial aid this week as planned. We anticipate being able to release the funding next week, but are still working through the cybersecurity incident. We know students rely on this funding to pay their bills, and this delay will impact you and your families. If you need financial assistance, please fill out this Student Resource Request form: https://clackamas.co1.qualtrics.com/jfe/form/SV_b3IDuNiDuSw9Xq6
We will notify you as soon as we know more.
Jan. 24 message
CCC classes will be held as scheduled tomorrow, Jan. 25. All students and employees should now have access to their college email and Moodle. The next step is to reset all CCC passwords - be on the lookout for information.
Access to CCC email: outlook.office.com
Link to Moodle: online.clackamas.edu
Jan. 23 message
URGENT: CCC classes are canceled Wednesday, Jan. 24 with plans to resume on Thursday. We know online services are mostly not available to students, but faculty are prepared to get you up to speed and provide flexibility. If you currently have access to Outlook email and Teams, you may still use those systems. WiFi is now operational on all three campuses.
REMINDER: Though ITS is working to restore our systems, do not attempt to access programs like Moodle, Colleague, etc., until further notice from the college. (CCC faculty now have limited access to Moodle through instruction shared by the OLET team.)
Student services on all campuses are open and operating.
For the most up-to-date information, visit https://www.ccc-updates.com/home.
Jan. 22 message #2
Urgent: Classes are canceled for Tuesday, Jan. 23. In-person student services are available on all campuses, 9 a.m.-4 p.m. The library is open regular hours. Find up-to-date information/resources on this incident page: https://www.ccc-updates.com
Jan. 22 message #1
Urgent: Classes are canceled for Monday, Jan. 22, due to services outage. In-person student services are available 9 a.m.-4 p.m., at all three campuses - Wacheno Welcome Center in Oregon City, Harmony East on the Harmony campus, and our Wilsonville facility.
Jan. 21 message
Urgent: Clackamas Community College is aware of and is actively responding to a cybersecurity incident on its computer network. Upon discovering the incident on Jan. 19, CCC promptly notified law enforcement and continues to work collaboratively on its investigation. At this time, we do not know if the incident resulted in unauthorized access to personal information, but we ensure individuals will be notified as appropriate.
Our ITS team is working around the clock to secure and restore systems as quickly and as safely as possible so we can return to normal operations. We will share information with you as it becomes available, however, this process will take time to complete. At the same time, we are working to implement alternative processes and services, and we remain focused on returning to normal operations.
Due to online services being impacted, CCC is canceling all classes (in-person, online, and remote) for Monday, Jan. 22, and Tuesday, Jan. 23. Instructors have been directed to be flexible and extend deadlines as appropriate. Student services may be limited, but our offices will be open and we are available by phone via the Welcome Desk (503-594-3444) from 9 a.m. to 4 p.m. on the Oregon City campus in the Wacheno Welcome Center.
Today, Jan. 21, is the deadline for dropping winter term classes. An announcement regarding that process will be released later today.
All employees are on their regular work schedules on Monday and Tuesday unless other arrangements have been made with supervisors. We acknowledge work will likely be impacted by limited access to the college’s systems. Please work with your supervisor if you have any questions.
We ask for your patience and understanding as we work diligently to address this incident.
Jan. 20 message #2
Urgent Saturday evening update: CCC’s online services continue to be unavailable for students and employees. ITS is still investigating and working to restore these systems. Systems impacted include the college’s website, myClackamas, Moodle, and Colleague. We understand not everyone can access their email or their course materials. We have asked instructors to practice flexibility and compassion knowing the weather and this outage is impacting students. Also, instructors are asked to extend assignment due dates to a time equal to the "no school" days - at least five days.
Jan. 20 message #1
Urgent Saturday evening update: CCC’s online services continue to be unavailable for students and employees. ITS is still investigating and working to restore these systems. Systems impacted include the college’s website, myClackamas, Moodle, and Colleague. We understand not everyone can access their email or their course materials. We have asked instructors to practice flexibility and compassion knowing the weather and this outage is impacting students. Also, instructors are asked to extend assignment due dates to a time equal to the "no school" days - at least five days.
Jan. 19 message #3
Urgent note for students: CCC instructors have been asked to extend due dates to a time equal to the "no school" dates - at least five days.
Jan. 19 message #2
Urgent: The college’s online systems continue to be unavailable for CCC students and employees. ITS is still investigating the cause to restore these systems. Systems impacted include the college’s website, myClackamas, Moodle, and Colleague. We are working on alternative solutions in the meantime. Students who have questions about assignments and courses, please email your instructors. For employees who have questions about their work schedule, please email your supervisor.
Jan. 19 message #1
Urgent: We need to inform you of an urgent situation currently affecting our college. We are experiencing a comprehensive service outage across the college, including disruptions to our online platforms (including the website), internal systems and other technological services. Our Information Technology Services (ITS) team is investigating and is working to restore functionality as quickly and securely as possible. We understand the critical importance of these services to our daily operations and are committed to resolving this issue with the utmost urgency. We anticipate being able to provide another update around 10 a.m. We ask for your patience and understanding during this time and advise you to plan for potential disruptions.